{"id":26799,"date":"2025-11-04T17:37:17","date_gmt":"2025-11-04T16:37:17","guid":{"rendered":"https:\/\/www.ellab.pro\/a-propos-d-ellab\/report-security-vulnerability\/"},"modified":"2025-11-04T17:37:17","modified_gmt":"2025-11-04T16:37:17","slug":"report-security-vulnerability","status":"publish","type":"page","link":"https:\/\/www.ellab.pro\/fr\/a-propos-d-ellab\/report-security-vulnerability\/","title":{"rendered":"Report Security Vulnerability"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26799\" class=\"elementor elementor-26799 elementor-26687\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88bf2c8 e-con-full e-flex e-con e-parent\" data-id=\"88bf2c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-513a76b elementor-widget elementor-widget-hero_ellab\" data-id=\"513a76b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hero_ellab.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<section id=\"ellab-hero-513a76b\" class=\"d-flex align-items-center px-3 px-md-0 bg-primary\" style=\"min-height: 60vh;\">\r\n    <div class=\"container\">\r\n        <div class=\"row justify-content-start\">\r\n\r\n            \r\n            <div class=\"col-12 col-md-12\">\r\n\r\n\r\n                \r\n                \r\n                                    <h1 class=\"custom-title fs-56 fw-semibold mb-5 text-white\">\r\n                        <span class=\"text-white\">Vulnerability Reporting and <span class=\"text-secondary\">Coordinated Disclosure<\/span><\/span>                    <\/h1>\r\n                \r\n                \r\n                \r\n                \r\n                            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\r\n\r\n<style>\r\n    #ellab-hero-513a76b {\r\n        background-image: url('');\r\n        background-size: cover;\r\n        background-repeat: no-repeat;\r\n        background-position: center center;\r\n    }\r\n\r\n    @media (max-width: 767px) {\r\n        #ellab-hero-513a76b {\r\n            background-image: none;\r\n            background-position: center center;\r\n        }\r\n    }\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63414e4 e-con-full e-flex e-con e-parent\" data-id=\"63414e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e32e22a elementor-widget elementor-widget-two_columns_ellab\" data-id=\"e32e22a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"two_columns_ellab.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<section id=\"ellab-two-columns-e32e22a\"\r\n    class=\"py-4 py-lg-5 px-3 px-md-0 \">\r\n\r\n    <div class=\"container my-4 my-lg-5\">\r\n\r\n        \r\n\r\n        <div class=\"row align-items-start\">\r\n\r\n            <!-- \r\n            Left Column\r\n            -----------\r\n            -->\r\n\r\n            <div class=\"col-12 col-md-4 text-primary \">\r\n                <!-- Section Title -->\r\n                \r\n                    <h2 class=\"custom-title fs-48 fw-semibold mb-md-5 text-primary\">\r\n                        <span class=\"text-primary\">How to Report a <span class=\"text-secondary\">Security Vulnerability<\/span><\/span>                    <\/h2>\r\n\r\n                \r\n\r\n                <!-- Left Subtitle -->\r\n                \r\n                <!-- Left Paragraph -->\r\n                \r\n                <!-- Left List -->\r\n                \r\n\r\n                <!-- Left Button -->\r\n                \r\n\r\n\r\n                <!-- Video Cover -->\r\n                \r\n\r\n                \r\n\r\n\r\n            <\/div>\r\n\r\n            <!-- \r\n            Right Column\r\n            ------------\r\n            -->\r\n\r\n            <div class=\"col-12 col-md-8 text-primary\">\r\n\r\n                \r\n                \r\n\r\n\r\n                \r\n                <!-- Subtitle Right -->\r\n                \r\n                <!-- Right Paragraph -->\r\n                \r\n\r\n                \r\n                <!-- Right Title -->\r\n                \r\n                <!-- Paragraph 2 -->\r\n                \r\n                \r\n                \r\n                <!-- Bottom Cards -->\r\n                \r\n\r\n                \r\n                <!-- Fila de dos columnas -->\r\n                \r\n\r\n                \r\n\r\n\r\n                \r\n\r\n\r\n                \r\n\r\n                <!-- Iframe para cargar el formulario -->\r\n                \r\n                <!-- Form deshabilitado, se usar\u00e1 un iframe para cargar el formulario -->\r\n                \r\n                \r\n                    <div class=\"privacy-policy\">\r\n\r\n                        <!-- Section 1 -->\r\n                                                    <div class=\"main-subtitle fw-semibold fs-24 mb-5\">\r\n                                Ellab A\/S acts as the single point of contact for reporting security vulnerabilities in Ellab products and software applications, in accordance with the EU Cyber Resilience Act.<br><br>To report a security vulnerability affecting an Ellab product, solution, or infrastructure component, please send an email to <a href=\"mailto:prod_security@ellab.com\">prod_security@ellab.com<\/a>.\n<br><br>Ellab is committed to coordinated vulnerability disclosure as required under the Cyber Resilience Act. We welcome vulnerability reports from security researchers, industry organisations, partners, customers, and other independent parties, whether or not you hold a service agreement with Ellab and regardless of the product\u2019s lifecycle status.\n<br><br>A vulnerability does not need to have been actively exploited for it to be reported. Ellab encourages early reporting of any vulnerability that could reasonably be exploited, so that it can be assessed and addressed before it poses a risk to customers.\n<br><br>You do not need to sign a non-disclosure agreement (NDA) to submit a report. Ellab respects the interests and preferences of reporting parties, including requests for anonymity, and will handle all reports that are reasonably believed to be related to Ellab\u2019s products, services, or infrastructure.\n<br><br>To help protect our customers and critical infrastructure, Ellab strongly encourages coordinated disclosure. This means allowing Ellab a reasonable period to analyze and remediate a reported vulnerability before any information about it is made public. Disclosing a vulnerability before a fix is available may expose customer systems to unnecessary risk.                            <\/div>\r\n                        \r\n                                                    <div class=\"section1-list mb-4\">\r\n                                                                    <div class=\"section1-item mb-4\">\r\n                                                                                    <h5 class=\"fw-semibold fs-24 mb-3\">What to Include in Your Report<\/h5>\r\n                                                                                                                            <div class=\"description\"><p>To help us assess and address the issue effectively, please include the following information where available:<\/p><ul><li>A description of the vulnerability, including proof-of-concept (PoC) exploit code, screenshots, network traces, or other supporting evidence where available.<\/li><li>The affected product, solution, service, or infrastructure component, including model numbers, software versions, and firmware versions if known.<\/li><li>The current disclosure status of the vulnerability, including whether it has already been publicly disclosed.<\/li><li>Detailed reproduction steps that allow Ellab to verify and reproduce the issue consistently.<\/li><\/ul><\/div>\r\n                                                                            <\/div>\r\n                                                                    <div class=\"section1-item mb-4\">\r\n                                                                                    <h5 class=\"fw-semibold fs-24 mb-3\">Reports That Are Out of Scope<\/h5>\r\n                                                                                                                            <div class=\"description\"><p>Please avoid reporting:<\/p><ul><li>Non-exploitable findings or configuration recommendations that do not present a practical security impact, such as missing HTTP security headers or suboptimal email configurations (SPF, DKIM, or DMARC).<\/li><li>TLS configuration weaknesses, including support for older protocol versions (for example, TLS 1.0) or weak cipher suites, unless they are part of a demonstrable and exploitable security vulnerability.<\/li><\/ul><\/div>\r\n                                                                            <\/div>\r\n                                                                    <div class=\"section1-item mb-4\">\r\n                                                                                    <h5 class=\"fw-semibold fs-24 mb-3\">What Happens After You Report<\/h5>\r\n                                                                                                                            <div class=\"description\"><p>Once we receive your report, Ellab will review, investigate, and attempt to reproduce the reported vulnerability. If we need additional information, we will contact you for clarification or further technical details.<\/p><\/div>\r\n                                                                            <\/div>\r\n                                                                    <div class=\"section1-item mb-4\">\r\n                                                                                    <h5 class=\"fw-semibold fs-24 mb-3\">How Ellab Handles Confirmed Vulnerabilities<\/h5>\r\n                                                                                                                            <div class=\"description\"><p>Confirmed vulnerabilities are managed through Ellab's vulnerability management process in collaboration with the relevant development and engineering teams.<\/p><p>During remediation, Ellab may stay in contact with the reporting party to:<\/p><ul><li>Provide status updates.<\/li><li>Clarify technical details.<\/li><li>Ensure mutual understanding of findings and remediation plans.<\/li><li>Facilitate verification of proposed fixes.<\/li><\/ul><p>Where appropriate, pre-release versions of security fixes may be shared with the reporting party for validation before public release.<\/p><\/div>\r\n                                                                            <\/div>\r\n                                                                    <div class=\"section1-item mb-4\">\r\n                                                                                    <h5 class=\"fw-semibold fs-24 mb-3\">Disclosure and Security Updates<\/h5>\r\n                                                                                                                            <div class=\"description\"><p>If a vulnerability is confirmed, Ellab will develop and make available appropriate remediation measures \u2014 which may include security patches, updates, workarounds, or mitigating guidance \u2014 prioritised according to the severity and potential impact of the vulnerability.<\/p><p>Ellab will publish a Security Advisory when a confirmed vulnerability may affect customers and a remediation measure or mitigating action is available, or where early notification is necessary to allow customers to protect their systems. The timing and level of detail will depend on the severity of the vulnerability, the availability of a fix, and the risk of active exploitation.<\/p><p>Security Advisories are communicated through Ellab's established notification channels, including direct customer communications and publication on this website.<\/p><\/div>\r\n                                                                            <\/div>\r\n                                                                    <div class=\"section1-item mb-4\">\r\n                                                                                    <h5 class=\"fw-semibold fs-24 mb-3\">Ellab Security Advisories Typically Include<\/h5>\r\n                                                                                                                            <div class=\"description\"><ul><li>A description of the vulnerability, including CVE references and severity ratings where applicable.<\/li><li>Identification of affected products, services, software versions, and hardware versions.<\/li><li>Information about mitigating factors, temporary workarounds, and recommended actions.<\/li><li>Details on available patches, updates, or other remediation measures.<\/li><li>Acknowledgment of the reporting party's contribution, subject to their consent.<\/li><\/ul><\/div>\r\n                                                                            <\/div>\r\n                                                                    <div class=\"section1-item mb-4\">\r\n                                                                                    <h5 class=\"fw-semibold fs-24 mb-3\">How to Submit a Vulnerability<\/h5>\r\n                                                                                                                            <div class=\"description\">To report a potential security vulnerability, please send your submission by email to <a href=\"mailto:prod_security@ellab.com\"><strong>prod_security@ellab.com<\/strong><\/a>, including the information and details described above to help us understand, reproduce, and assess the issue.<\/div>\r\n                                                                            <\/div>\r\n                                                            <\/div>\r\n                        \r\n                        <!-- Section 2 -->\r\n                        \r\n\r\n                        <!-- Section 3 -->\r\n                        \r\n                    <\/div>\r\n                \r\n\r\n\r\n\r\n\r\n            <\/div>\r\n\r\n            \r\n\r\n            \r\n\r\n            \r\n\r\n        <\/div>\r\n    <\/div>\r\n\r\n\r\n    <!---------------\r\n    SECTION READ MORE\r\n    -----------------\r\n    -->\r\n\r\n    \r\n    <!-- \r\n    Section Services List\r\n    ---------------------\r\n    -->\r\n\r\n    \r\n\r\n    \r\n<\/section>\r\n\r\n\r\n<style>\r\n    \/* ===========================\r\n       BACKGROUND SECTION\r\n       =========================== *\/\r\n    #ellab-two-columns-e32e22a {\r\n        background-image: url('');\r\n        background-repeat: no-repeat;\r\n        background-position: center center;\r\n        background-size: contain;\r\n            }\r\n\r\n    @media (max-width: 768px) {\r\n        #ellab-two-columns-e32e22a {\r\n            background-position: center center;\r\n            background-image: none;\r\n        }\r\n    }\r\n\r\n    @media (min-width: 992px) {\r\n        #ellab-two-columns-e32e22a .container {\r\n            min-height: vh;\r\n        }\r\n    }\r\n\r\n\r\n    \/* ===========================\r\n       MATRIX SECTION\r\n       =========================== *\/\r\n    .matrix-icon svg {\r\n        max-height: 30px;\r\n        width: auto;\r\n    }\r\n\r\n    @media (max-width: 767px) {\r\n        .matrix-icon svg {\r\n            max-height: 20px;\r\n        }\r\n    }\r\n\r\n    @media (max-width: 767px) {\r\n        .header-text-vertical {\r\n            writing-mode: vertical-rl;\r\n            transform: rotate(180deg);\r\n            white-space: nowrap;\r\n            height: 100px;\r\n            line-height: 1.2;\r\n        }\r\n    }\r\n\r\n\r\n    \/* ===========================\r\n       LEFT AND RIGHT PARAGRAPH - LIST\r\n       =========================== *\/\r\n    .wysiwyg-list ul {\r\n        list-style: none;\r\n        padding-left: 1.2rem;\r\n    }\r\n\r\n    .wysiwyg-list ul li {\r\n        position: relative;\r\n        margin-bottom: 0.6rem;\r\n    }\r\n\r\n    .wysiwyg-list ul li::before {\r\n        content: \"\";\r\n        position: absolute;\r\n        left: -1.2rem;\r\n        top: 0.55rem;\r\n        width: 6px;\r\n        height: 6px;\r\n        \/*background-color: #A01966;*\/\r\n        background-color: #00004b;\r\n        border-radius: 50%;\r\n    }\r\n\r\n\r\n    \/* ===========================\r\n       CUSTOM FORM\r\n       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translateY(-50%);\r\n        pointer-events: none;\r\n    }\r\n\r\n    .custom-form .agreement-text {\r\n        display: flex;\r\n        align-items: flex-start;\r\n        gap: 16px;\r\n    }\r\n\r\n    .custom-form .agreement-text svg {\r\n        flex-shrink: 0;\r\n        width: 24px;\r\n        height: 24px;\r\n        margin-top: 2px;\r\n    }\r\n    *\/\r\n\r\n\r\n\r\n    \/* ===========================\r\n       POLICY SECTION\r\n       =========================== *\/\r\n    .policy-section2-item .bullet-text {\r\n        position: relative;\r\n        padding-left: 1rem;\r\n    }\r\n\r\n    .policy-section2-item .bullet-text::before {\r\n        content: '';\r\n        position: absolute;\r\n        left: 0;\r\n        top: 0.5em;\r\n        width: 6px;\r\n        height: 6px;\r\n        border-radius: 50%;\r\n        background-color: var(--bs-secondary);\r\n    }\r\n\r\n\r\n    \/* ===========================\r\n       IMAGES SECTION\r\n       =========================== *\/\r\n\r\n    \/* Desktop baseline behavior *\/\r\n    .left-image-block,\r\n    .right-image-block {\r\n        position: relative;\r\n        display: inline-block;\r\n    }\r\n\r\n    .left-image,\r\n    .right-image,\r\n    .center-image {\r\n        width: 100%;\r\n        height: auto;\r\n        display: block;\r\n    }\r\n\r\n    \/* Caption always inside container *\/\r\n    .image-caption {\r\n        position: absolute;\r\n        bottom: 8px;\r\n        max-width: 100%;\r\n        padding-left: 8px;\r\n    }\r\n\r\n    \/* Caption align sides *\/\r\n    .left-image-block .image-caption {\r\n        right: 8px;\r\n        text-align: right;\r\n    }\r\n\r\n    .right-image-block .image-caption {\r\n        left: 8px;\r\n        text-align: left;\r\n    }\r\n\r\n    \/* Push right image to the right *\/\r\n    .right-image-block {\r\n        transform: translateX(100px);\r\n    }\r\n\r\n    @media (max-width: 767px) {\r\n\r\n        \/* Make images full width on mobile *\/\r\n        .center-image,\r\n        .left-image,\r\n        .right-image {\r\n            width: 100% !important;\r\n        }\r\n    }\r\n\r\n    \/* ===========================\r\n   STICKY TITLE\r\n   =========================== *\/\r\n    .sticky-xl-top {\r\n        top: 180px !important;\r\n        z-index: 0 !important;\r\n    }\r\n\r\n    \/* ===========================\r\n   BOTTOM CARDS\r\n   =========================== *\/\r\n\r\n    .card-icon-bottom {\r\n        width: 40px;\r\n        height: 40px;\r\n        flex: 0 0 40px;\r\n        \/* Evita que el icono se estire o encoja en flex *\/\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: center;\r\n        \/* Centra el icono dentro del contenedor *\/\r\n    }\r\n\r\n    .card-icon-bottom img {\r\n        width: 100%;\r\n        height: 100%;\r\n        object-fit: contain;\r\n        \/* Mantiene la proporci\u00f3n del SVG *\/\r\n    }\r\n\r\n    \/* ===========================\r\n   VIDEO\r\n   =========================== *\/\r\n\r\n    .video-embed-container iframe {\r\n        width: 100%;\r\n        height: 100%;\r\n        border: none;\r\n        display: block;\r\n    }\r\n\r\n    .video-embed-container {\r\n        animation: fadeInVideo 0.3s ease;\r\n    }\r\n\r\n    @keyframes fadeInVideo {\r\n        from {\r\n            opacity: 0;\r\n            transform: scale(0.97);\r\n        }\r\n\r\n        to {\r\n            opacity: 1;\r\n            transform: scale(1);\r\n        }\r\n    }\r\n\r\n    .video-cover-trigger {\r\n        transform: translateZ(0);\r\n        backface-visibility: hidden;\r\n    }\r\n\r\n    .video-cover-trigger .play-icon-wrap {\r\n        position: absolute;\r\n        top: 50%;\r\n        left: 50%;\r\n        transform: translate(-50%, -50%) scale(1);\r\n        display: inline-block;\r\n        cursor: pointer;\r\n        transition: transform 0.25s ease;\r\n        backface-visibility: hidden;\r\n    }\r\n\r\n    .video-cover-trigger .play-icon-wrap:hover {\r\n        transform: translate(-50%, -50%) scale(1.1);\r\n    }\r\n\r\n    .video-cover-trigger .play-icon-wrap svg,\r\n    .video-cover-trigger .play-icon-wrap i {\r\n        pointer-events: none;\r\n        display: block;\r\n    }\r\n<\/style>\r\n\r\n<script>\r\n    \/\/ READ MORE MODULE\r\n    document.addEventListener('DOMContentLoaded', function() {\r\n        const btn = document.getElementById('readmore-btn-e32e22a');\r\n        const content = document.getElementById('readmore-content-e32e22a');\r\n        \/\/ Solo si existen ambos elementos\r\n        if (btn && content) {\r\n            btn.addEventListener('click', function() {\r\n                const isVisible = content.classList.contains('d-block');\r\n                if (isVisible) {\r\n                    content.classList.remove('d-block');\r\n                    content.classList.add('d-none');\r\n                    btn.innerHTML = 'Lire plus <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#e3e3e3\"><path d=\"M480-344 240-584l56-56 184 184 184-184 56 56-240 240Z\"\/><\/svg>';\r\n                    btn.classList.remove('mt-5');\r\n                } else {\r\n                    content.classList.remove('d-none');\r\n                    content.classList.add('d-block');\r\n                    btn.innerHTML = 'Lire moins <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 -960 960 960\" width=\"24px\" fill=\"#e3e3e3\"><path d=\"M480-528 296-344l-56-56 240-240 240 240-56 56-184-184Z\"\/><\/svg>';\r\n                    btn.classList.add('mt-5');\r\n                }\r\n            });\r\n        }\r\n    });\r\n\r\n    document.querySelectorAll('.video-cover-trigger').forEach(function(trigger) {\r\n        trigger.addEventListener('click', function() {\r\n            var videoId = this.dataset.videoId;\r\n            if (!videoId) return;\r\n\r\n   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To report a security vulnerability affecting an Ellab product, solution, or infrastructure component, please send an email [&hellip;]<\/p>\n","protected":false},"author":2456,"featured_media":0,"parent":17724,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/modules.php","meta":{"footnotes":""},"class_list":["post-26799","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Report Security Vulnerability - Ellab<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report Security Vulnerability\" \/>\n<meta property=\"og:description\" content=\"Vulnerability Reporting and Coordinated Disclosure How to Report a Security Vulnerability Ellab A\/S acts as the single point of contact for reporting security vulnerabilities in Ellab products and software applications, in accordance with the EU Cyber Resilience Act. 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