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Executing the Demo

It was essential for Pfizer that a good demonstration and intuitive guidance were provided for the E-Val Pro thermocouple system – luckily, they were highly impressed by the service they received.

“It was the whole setup that convinced us after a single week of the two week demo” Verherstraeten said.

Verherstraeten highlighted the role that Ellab’s support and service had played in providing the optimal solution; stating that they immediately felt that there was a willingness to implement and address their needs.

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“We Were Blown Away by the Possibilities”

Stijn Verherstraeten also expressed what he felt was the main advantage of working with Ellab systems – namely, the quick reporting in the ValSuite® Pro software, which allowed him to submit the necessary information in less then half an hour. This was a major advantage when compared to his old method of having to manually process the data by spending several hours working in Excel. His wish to bring data integrity to the highest level was also fulfilled with the use of ValSuite and its protected database.

“After the demo, we were blown away by the possibilities of the software and the user-friendliness of the hardware” Verherstraeten said.

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You Really get the ‘Customer is King’ Feeling

All in all, Pfizer were very satisfied with the flexibility and support from Ellab, never experiencing any discussions or delay in regard to their orders and quotations according to Stijn Verherstraeten. Their new and improved setup will surely help them continue their processes smoothly, and ensure that their medicine, vaccines and healthcare products remain perfectly safe for use.

“Ellab Benelux has always been available for support and have taken an interest in our challenges. I have never felt that I was doing business, but rather that I was sparring with trustworthy validation experts” Verherstraeten stated. “You really get the ‘customer is King’ feeling.”

Industry: Pharmaceutical
Company Size: Enterprise
Location: Belgium

In this Case we Used…

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E-Val™ Pro Thermocouple System

E-Val Pro, the highly modern solution for cable-based validation was critical for Pfizer. Its user-friendly interface, graphical display and intuitive features made it relatively easy to get acquainted with the controls. As a model that can do everything traditional methods can, but with additional features and benefits, the E-Val Pro was the optimal choice.

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ValSuite® Validation Software

The abundance of features and report options made ValSuite Pro the ideal solution for a large pharmaceutical company like Pfizer. The live data and rapid reporting proved to be essential, as it cut their post-validation process from 2-4 hours down to less than half an hour – allowing Pfizer to quickly assess whether additional validations were required or not.

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Customer Support

Most important of all to Pfizer was the support. The pharmaceutical company received a 2-week demo with 2-3 Ellab employees assisting them in the beginning, allowing them to properly test the equipment’s capabilities. The flexibility and accessibility provided by Ellab Benelux allowed Pfizer to steadily ease into their new system.

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